Verizon is the worst

So we moved over the course of the past 11 days. Inorder to keep the bills straight we decided that I would no longer be incharge of the Verizon bill, so at this good transition time I canceled my account at the old place, and peter started an account at the new place. We were all set for a January 8th install. Joe even came over to protect me from the strange guys (thanks Joe!) and I took a day off work. We got the confirmation email two days before, and were all set for our 8-12 window.....the window came and went.

I called verizon to see if there was any way we could reschedule for that same day so I didnt have to lose a second day of work. When she pulled up our account, she found that they had canceled our appointment WITHOUT NOTIFYING US. The reason for the cancellation?? They claim there is no FIOS in our building, which we know from experience is NOT TRUE. After an hour and a half on the phone we were able to verify that we did infact have FIOS in the building, but could not send over someone in the near future since the dispatchers still have the note that there is no FIOS in our building and we'd have to wait 24-48 hours to resolve that. The soonest they could re-schedule was the 18th!!!

Clearly we called back over the weekend, and as of sunday they still think we have no fios in our building, and we still have to wait till the 18th. JERKS>